LET ALLIANCE SOFTWARE DEVELOPMENT

The Client: Let Alliance is one of the leading providers of tenant assessment and insurance products to the residential property lettings sector in the UK.

Client Website: https://www.letalliance.co.uk

The Challenge:

Let Alliance had historically handled the reference checking process via a single shared Outlook mailbox and a complex internal flagging and follow up system. With thousands of emails to process each day Let Alliance needed a more robust system/process.

The Solution:

Appt worked with the team at Let Alliance to design and develop a bespoke email processing system. The system:

• Automatically scans all incoming mail and directs it to the right team/user to process

• Provides users with a set of quick customisable responses

• Enables users to escalate/flag/reassign emails to other team members

• Allows Let Alliance managers to monitor KPIs, team productivity and manage team workload

The system has helped to dramatically increase the quantity and rate at which the Let Alliance team can process emails, thereby increasing the overall productivity of the company.