PYRONIX APP SUPPORT AND DEVELOPMENT

The Client: Pyronix is a market leading designer and manufacturer of products and technologies in the security industry.

Website: https://www.pyronix.com/uk/

The Challenge:

Pyronix initially approached Appt for help with their HomeControl+ App, which allow customers to control their home security system from their mobile devices. 

Pyronix were looking to move users across to their newly developed ProControl+app and needed a development partner who could assist with the ongoing maintenance of the HomeControl+ whilst their development team focused on new projects

The Solution:

Appt and Pyronix signed an ongoing support and development agreement for the maintenance of their legacy apps, and the companies worked together for several years.

As part of the ongoing support and development agreement, Pyronix worked with a dedicated Appt developer, who served as their main liaison and developed a unique understanding of Pyronix’s needs, providing them with individualised support.

Pyronix also benefited from 24/7 access to Appt’s support desk. They were able to log any issues or request additional features whenever they needed to. The agreement also included a guaranteed response time from Appt on all issues, ensuring that issues or downtime were addressed quickly.

The agreement also gave Pyronix the opportunity to buy additional developer hours at a discounted hourly rate whenever necessary.