What are the benefits of a support and development agreement with Appt?

A support and development agreement is a contract with varying levels of support that ensures we continuously work alongside our clients to support and develop their app or software system.

In effect we provide continuous help to our clients, much like the support beam above.

The levels range from bronze to platinum, with each level increasing the overall development time spent on the project.

What are the main benefits of a support and development agreement?

Key Developer

A developer at Appt is selected to be the main liaison between the client and the Appt team. They deal with them on all matters – both support and development. By building this relationship with a single point of contact, the client will receive individualised support, ensuring the best possible service and understanding of their needs. Although they are the main point of contact, our clients benefit from the knowledge and experience of the whole Appt team, who help support this key developer. We have the capacities and skills of a whole development team at your disposal. The key developer spends a guaranteed number of hours each month on your systems depending on the level of your agreement.

The Appt Support Desk

Building on this point, our team are here to help with any bugs or issues with the 24/7 support desk. We have a vast skillset, with both back and front-end developers. We can help solve any issues that you may be experiencing, and our team can be tailored to suit your internal team. If you have a great back-end development team, we will pair you with our front-end developers to adapt around you. We provide you with guaranteed response times to ensure that we are responsive to your needs. We are also an onshore team, working normal contact hours to ensure that nothing is lost in translation between your team and ours.

Flexibility

Our agreements our not fixed, we are flexible and can adapt to your workload and budget. We have scalability to suit your needs. If one month you need a lot of extra help, we can devote more time to assist. In this instance, another benefit of our support and development agreements is a reduced hourly rate for any additional work needed. We accept that some months your internal team may need more assistance and we are more than happy to help.

Communication

The agreements also have a guaranteed monthly meeting with our technical director Jon Bollinger. In these meetings, we use our expertise to recommend where we believe the system needs to go next. We proactively suggest how the system should be developed. These meetings also provide the opportunity for communication with our team and your internal team. We establish great communication channels through our key developer and support desk, but we understand that for a project to be successful an open dialogue in person or in teams is vital in providing a human touch to our work.